TERMS AND CONDITIONS
1. ACCEPTANCE
Acceptance of our quotation or the placing of an order shall constitute acceptance of these terms and conditions in their entirety, unless specifically varied in writing by Wickenburg Kwikprint, LLC.
2. QUOTATIONS AND ESTIMATES
(a) Quotations are based on current costs of materials and services, Unless otherwise agreed in writing, printing prices are subject to amendment to meet any rise in such costs between the date of quotation and the date of execution, except that such quotation shall be held firm for 30 days.
(b) When quotations are based on specifications, roughs, layouts, samples, dummies or printed, typewritten, or other incomplete copy provided by the client, any extra work or cost caused by any variation by the customer of their original instructions or specifications shall be additionally chargeable.
(c) Upon acceptance by the customer, Wickenburg Kwikprint LLC’s written quotation shall be deemed to have interpreted the customer's instructions correctly.
3. YOUR SUBMISSIONS
Order processing will begin when the following items are complete:
• Press-ready files are received
• Digital proofs have been approved
• Payment is processed (excluding customers with accounts held in good standing)
4. PROOFS
No liability is accepted for any errors not corrected by the customer on proofs. Please review all proofs carefully, even those using customer supplied artwork, before approving for printing. Once artwork is approved, all reprints will be completed at the customer's expense.
Customer supplied proofs are not acceptable as they are not calibrated to our presses. Jobs without proofs will be printed following generally recognized industry standards. Because of differences in equipment, processing, proofing substrates, paper, inks, pigments, and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and completed job shall constitute acceptable delivery. Please note that your monitor's calibration affects what you see on your screen, therefore colors on printed products may differ from what you see on your screen. Please keep in mind that while we will try our best to match proofs, Wickenburg Kwikprint, LLC DOES NOT GUARANTEE COLOR MATCHING.
5. TURNAROUND TIME
Printing may begin after payment has been processed. Turnaround time can vary depending on type of job, quantity, material availability and current workflow in production.
6. OUTSIDE WORK
Where the performance of any contract with the customer requires Wickenburg Kwikprint, LLC to obtain goods or services from a third party, the contract between Wickenburg Kwikprint, LLC and the customer shall incorporate, and shall be subject to, the conditions of supply of such goods and services and the customer shall bear the full cost of such goods or services.
8. SPECIAL PURCHASES
Dies, knives, engravings or other special materials purchased for the execution of the customer's order shall be chargeable, but remain the property of Wickenburg Kwikprint, LLC.
9. OVERS & UNDERS
Wickenburg Kwikprint, LLC makes every effort to deliver work in the precise quantity ordered, but the customer agrees to make no claim for damages in the event that the quantity delivered is within 1-2 percent of the quantity specified.
10. CLAIMS
All claims in respect of work, or the quality or quantity thereof, shall be made in writing within 14 days of receipt by the customer. In the absence of such a claim, the work shall be deemed to have been received, checked, and accepted as fully complying with the customer's specifications.
11. PAYMENT
All funds are taken in USD. Payment must be received before an order is processed (excluding customers with accounts held in good standing).
12. REFUSAL OF SERVICE
Wickenburg Kwikprint, LLC reserve the right to refuse any order at the company's discretion without disclosure of reason.
13. FILE ERRORS
Wickenburg Kwikprint, LLC will contact the customer when file errors that inhibit printing are detected in supplied files. The customer will be alerted to the issue and given the following choices:
• Resubmit a corrected file (this will be treated as a new order). A $15 processing fee will be charged.
• Request an estimate for Wickenburg Kwikprint, LLC to correct the files. This action will require additional payment before the order will proceed.
**Disclaimer: Wickenburg Kwikprint, LLC is not responsible for proofreading or correcting customer provided artwork, unless requested by the customer at starting rate of $15, to be increased based on time spent.
14. REFUNDS AND CANCELLATIONS
Partial refunds are available on orders that have begun processing but have not gone to press. A refund will be given for the portion of work that has not yet been completed. A $15 processing fee will be charged in such cases. For orders already on the press, no refunds will be given. To cancel an order, call us at 928-684-7229. You will need to provide your order number, which can be found in the subject line of the email that you received after placing your order. NO REFUNDS on personalized items!
15. LIABILITY
Wickenburg Kwikprint, LLC shall not be liable for indirect or consequential loss, or for any loss to the customer arising from third party claims or delay of delivery.
16. FORCE MAJEURE
Contracts and deliveries may be suspended or delayed in the event of any strike, lockout, trade dispute, fire, tempest, breakdown, riot, theft, crime, civic disturbance, war, legislation, force majeure, the inability of the printer to procure essential materials due to any of the foregiong causes, or any other occurrence beyond our control preventing or retarding performance of the contract or delivery of work, and no responsibility shall attach to Wickenburg Kwikprint, LLC for any delay, default, loss or damage resulting from any of the above causes, and the customer undertakes not to bring any claim for damages against Wickenburg Kwikprint, LLC arising from any circumstance described herein.
17. GENERAL LIEN
In respect of all unpaid debts due from the customer, Wickenburg Kwikprint, LLC shall have a general lien on all goods and property in our possession and shall be entitled on the expiration of 14 days (or such other period as we may stipulate) notice to the customer, to dispose of such goods or property as we think fit and to apply the proceeds towards satisfaction of such debts. Such lien shall further extend to all goods produced or supplied by us wheresoever located, for which payment has not been received, and we shall be entitled to enter the customer's premises and repossess such work and dispose of it, applying the proceeds towards satisfaction of the debt, without that such repossession and or disposition shall annul or diminish in any degree the obligation of the customer with respect to remaining unpaid amounts, nor mitigate the rights and recourse of the printer under law for full recovery of said debts and costs of collection thereof.
18. WAIVER
Notwithstanding that Wickenburg Kwikprint, LLC may agree with respect to any specific transaction, either expressly or by implication, to waive one or more of these terms and conditions, such agreement shall in no way release the customer from the other terms, conditions, obligations or requirements set out herein.
19. STANDING MATERIAL
At Wickenburg Kwikprint's discretion, all plates, type, cutting forms and other printing materials used in the production may be broken up and/or destroyed immediately on completion of work unless we are specifically requested in writing to keep it standing. All such matter kept standing shall remain the property of Wickenburg Kwikprint, LLC. If matter is kept standing, pursuant to such a request an additional charge may be made for storage, maintenance and any other necessary attention.
20. CUSTOMER'S PROPERTY AND MATERIAL SUPPLIED BY CUSTOMER
• Customer's property and all property and material supplied to the printer by or on behalf of the customer (including goods in transit) are held at the customer's risk and Wickenburg Kwikprint, LLC accepts no liability whatsoever for loss of, or damage to, such property or material unless otherwise agreed in writing.
• Unless the customer establishes that Wickenburg Kwikprint, LLC has been negligent, the risk and cost of all spoilage of customer supplied materials shall be borne by the customer.
• Where the customer supplies materials, they shall supply an adequate quantity to provide for in-production run up and spoilage and Wickenburg Kwikprint, LLC shall assume that such materials are supplied in the necessary quantity.
21. Shipping Method and Fees
Kwikprint offers shipping through UPS. Fees are determined by the size and weight of your package at time of shipment.
22. In-Store Pickup
Pickups are available Monday to Friday 8:00 A.M. to 5:00 P.M. If you are unable to pickup your order and need it shipped, please contact our office at 928-684-7229 or email info@kwikprinter.com.
23. HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by: Phone: (928) 684-7229 Email: info@kwikprinter.com
